Booking Policy - General Contract Conditions

Booking Policy - General Contract Conditions

Use of the Pre-Reservation and Reservation services of the TAPAS BAR in PARK HYATT MALLORCA


1.1. Pre-Booking Services

The Pre-Reservation services are merely informative and have as their sole and exclusive purpose to offer the client the possibility of being informed as long in advance as possible if it is possible to make an individual reservation (for less than 15 people) for the requested day and service. For firm confirmation the client will receive an email 15 calendar days before the chosen date, informing the client definitively if their reservation has been made or, in case of not having availability, proposing other available dates. Therefore, the Pre-Reservation service is in no case a reservation itself, but a reservation request that will be completed or not once the email is received from the Reservation Department of Tapas Bar


1.2. Reservation Services (including online reservations)

The reservation services (and on-line reservations) are intended to reserve a service at Tapas Bar. The use of these services will imply full acceptance of this Booking Policy. Any special request (special dishes, table location, etc.) must be stipulated explicitly and in writing to the Restaurant and will be valid after the express confirmation of the same by the reservations department of the Restaurant, and will then incur additional costs.

b. Resolution of the contract or cancellation of the reservation: The cancellation of reservations by the user will not incur early cancellation costs. In case a prepayment has been made for specific services (Thematic Dinners, dishes by special order etc.) the Tapas Bar will charge 100% of these services. That is, it will not proceed to refund the amount already paid.


c.1. Location: Tapas Bar does not guarantee the location of the table at the time of booking. At all times, we will proceed to annotate special requests regarding the location of the table of each reservation, without being able to guarantee them at any time.


c.2. Special diets In case guests have any allergies or require a special diet, it is essential that you inform us at the time of booking so that we may inform the Head Chef and the Maître.


d. Cancellation

The customer can cancel or modify their reservation at any time by contacting the Restaurant directly. In case the client does not show up without giving advance notice, we will cancel the reservation after the stipulated margin. The tolerance margin stipulated for delays in reservations is 15 minutes.

e. The prices shown at the time of booking (Restaurant Menu) include VAT (or equivalent tax) according to the applicable tax rate at the time of booking. In the event that the tax rate changes between the date of the reservation and the date of the service generating a disparity, according to the law, the VAT or tax rate that will be applied to the final price will be the one that corresponds at the time of the delivery of the services (or the accumulation of the tax), even in cases where this would cause an increase in relation to the final price indicated to the client during the reservation.


F. Tapas Bar reserves the right to modify these Terms and / or General Contracting Conditions, informing users of the modifications made through www….


1.3 The customer agrees to use the services in a manner consistent with the Law, morals, good customs and public order, as well as with the provisions of these Terms and / or General Conditions of contract. As a result, customers are obliged not to use the services for purposes or effects that are unlawful and / or contrary to the provisions of these Terms and / or General Conditions of contract, harmful to rights and / or interests of third parties or that, in any way, may damage the services of the Tapas Bar Restaurant and / or its image.


1.4. Tapas Bar may, for greater agility and for the benefit of users, unilaterally modify, at any time and without prior notice, the services provided or the Operational, technical and use conditions of the services. Similarly, customers, in order to improve the service and establish an optimum level of quality that is the ultimate goal of Tapas Bar Restaurant, may suggest those modifications they deem useful, by contacting those responsible for the page via email: ......


1.5. External portals: in case the client makes reservations through portals other than the Tapas Bar, the confirmation of said reservation will reach the user through said intermediary agent, and the client must adapt to the latter's own Policies. In case of any inconvenience with any reservation, the Tapas Bar Restaurant will immediately contact the intermediary to inform the client, as well as the final customer, if possible. The Tapas Bar Restaurant cannot guarantee immediate availability through intermediaries and is exempt from any responsibility in the management of reservations and / or erroneous confirmations by intermediaries.


1.6 Reservations Large tables: In the case of reservations of more than six people, the Restaurant will confirm each reservation by telephone the same day in the morning. In case the Restaurant is not able to reach the client at the indicated number, it is mandatory that the client confirm on their part such reservation before 1:00 PM. Otherwise, the reservation will be automatically canceled.

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